Return and Refund Policy
Information and resources related to return and refund policy.
Return & Refund Policy
Last Updated: June 2026
This Return & Refund Policy applies to purchases made through Adscarry.pk, operated by ADSCARRY SMC-PRIVATE LIMITED. By placing an order on Adscarry, you agree to this Policy, our Terms of Service, applicable seller policies, and other marketplace rules.
Adscarry is a multi-vendor online marketplace connecting buyers with independent sellers, brands, manufacturers, and retailers across Pakistan. Return and refund requests are reviewed based on this Policy, the seller's return policy, the product condition, and the supporting evidence provided.
1. Purpose of This Policy
This Policy explains:
When a product may be returned.
How refunds are processed.
Exchange eligibility.
Return conditions.
Marketplace dispute resolution.
Not every purchase is eligible for return or refund. Approval depends on the reason for return, the product category, seller policy, and whether the product satisfies the conditions described below.
2. Eligible Return Reasons
A return request may be approved if the delivered product is:
Damaged during shipping.
Defective or not functioning properly.
Missing accessories or components.
Incorrect size, color, model, quantity, or variation.
Counterfeit where authenticity was advertised.
Significantly different from the product description or images.
Expired (where applicable).
Incomplete compared to the original order.
Adscarry may request photographs, videos, invoices, packaging images, or additional information before approving a return request.
3. Return Window
Unless otherwise stated on the product page or seller policy:
Return requests must be submitted within 14 calendar days of delivery.
Fresh food, grocery, flowers, and other perishable items must be reported within 24 hours of delivery.
Digital products, downloadable software, gift cards, vouchers, and electronically delivered products are generally non-returnable.
Some sellers may offer longer return periods for selected products.
4. Return Eligibility
To qualify for a return:
The product must remain in substantially the same condition as received.
It must not be intentionally damaged, modified, or misused.
Original packaging should be returned whenever reasonably possible.
Accessories, manuals, warranty cards, promotional items, invoices, and included components should accompany the return.
Security seals, serial numbers, labels, and product tags must remain intact where applicable.
The product must satisfy any category-specific return requirements.
Adscarry or the seller may inspect returned products before approving a refund, replacement, or exchange.
5. Non-Returnable Products
Unless damaged, defective, or incorrectly delivered, the following items generally cannot be returned:
Customized or personalized products.
Made-to-order products.
Digital products and software licenses.
Gift cards and vouchers.
Hygiene-sensitive products with opened packaging.
Products damaged after delivery due to misuse or negligence.
Products missing accessories or original components.
Items with removed labels, serial numbers, or security seals.
Products showing excessive use beyond normal inspection.
6. Electronics & Appliances
For smartphones, tablets, laptops, computers, home appliances, and electronic devices:
Products damaged due to misuse are not eligible for return.
Devices that have been rooted, jailbroken, repaired, modified, or altered after delivery may not qualify.
Manufacturer warranties may apply after the return period expires.
Warranty claims remain subject to the manufacturer's terms.
Dead-on-arrival (DOA) or defective electronic products should be reported within the applicable return period.
7. Fashion & Lifestyle Products
Clothing, footwear, handbags, watches, jewelry, and fashion accessories may be returned if they are:
Unworn.
Unwashed.
Returned with original tags.
Returned in original packaging where applicable.
Trying on clothing for sizing purposes is acceptable provided the item remains clean, undamaged, and suitable for resale.
8. Change of Mind
Returns are generally not accepted solely because:
You changed your mind.
You no longer need the product.
You ordered the wrong item.
You found a lower price elsewhere.
A seller may voluntarily offer a change-of-mind return policy for specific products.
9. How to Request a Return
To initiate a return:
Open My Orders.
Select the relevant order.
Submit a return request.
Upload supporting photographs or videos if required.
Wait for review and approval.
Follow the return instructions provided by Adscarry or the seller.
Returns should only be shipped to the address provided during the return approval process.
Incomplete return requests may delay processing.
10. Refund Processing
Once the returned product has been received and inspected, approved refunds may be processed through:
Original payment method.
Adscarry Wallet (where available).
Bank transfer or another approved payment method.
Refund processing generally takes 7 to 14 business days, depending on banks, payment gateways, and financial institutions.
11. Return Shipping Costs
If a return is approved because:
The seller shipped the wrong item.
The product was damaged.
The product was defective.
The shipment was incomplete.
Return shipping costs may be covered by the seller or Adscarry.
If the return is approved under a seller's optional return policy, return shipping charges may be deducted from the refund where applicable.
If the return is rejected due to buyer-related reasons, the buyer may be responsible for shipping or redelivery costs.
12. Return Rejection
A return request may be declined if:
It is submitted after the return window.
The product is not eligible for return.
The item has been damaged after delivery.
Required accessories or packaging are missing.
The product shows excessive use.
Fraud, abuse, or misuse of the return system is suspected.
Rejected items may be returned to the buyer at the buyer's expense.
13. Marketplace Disputes
If a buyer and seller cannot resolve a return or refund request, Adscarry may review:
Order information.
Product listings.
Photographs.
Videos.
Shipping records.
Seller responses.
Buyer evidence.
Adscarry may request additional documentation before issuing a marketplace decision.
14. Changes to This Policy
Adscarry may update this Return & Refund Policy at any time.
Any revised version becomes effective upon publication on Adscarry.pk.
Continued use of the platform after updates constitutes acceptance of the revised Policy.
Contact Us
For questions regarding returns, refunds, exchanges, or disputes, please contact:
ADSCARRY SMC-PRIVATE LIMITED
Address:
B-Block, G Magnolia Park
Gujranwala, Punjab, Pakistan
Phone: +92 3000 433244
Email: [email protected]
Website: https://www.adscarry.pk
Frequently Asked Questions
How many days do I have to return a product?
Most products can be returned within 14 calendar days of delivery unless a different return period is specified by the seller.
Can I return a damaged product?
Yes. Products damaged during shipping or received in defective condition may qualify for a return or refund after verification.
Are digital products refundable?
Generally, no. Digital downloads, software licenses, gift cards, vouchers, and other electronically delivered products are non-returnable unless required by law or stated otherwise.
Who pays for return shipping?
If the return is approved due to a seller error, defective item, or incorrect shipment, return shipping costs may be covered by the seller or Adscarry. Otherwise, the buyer may be responsible for shipping costs.
How long does a refund take?
Approved refunds are typically processed within 7 to 14 business days, depending on the payment method and financial institution.
How do I request a return?
Log in to your Adscarry account, open My Orders, select the relevant order, submit a return request, and follow the instructions provided after review.